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Returns and Exchanges


At Tobacco Masters , we sell branded fashion accessories, 100% genuine stuff . We want you to be satisfied with your purchase. If you have questions regarding returning the product your purchased through TBP, you can also call us at 0300 0868686, 10AM – 6PM, Monday to Saturday.


At The Brand Phenomena, we sell branded fashion accessories that are free from manufacturing defects and original in nature. You can exchange your product(s) within 15 days by paying courier handling charges and re-ordering the replacement product. If you have questions regarding exchanges or warranty claims, you can call us at 0300 0868686 10AM – 6PM, Monday to Saturday.


The product is in its original state and packaging with tags attached. Rs. 300 per item will be charged for the processing of exchange against courier charges. We do not offer exchange of merchandise obtained from a retailer other than the stores listed on The Brand Phenomena TBP.


We do not offer any refunds against purchased made online.


  • If you believe you have a product with manufacturing defect that was purchased on a full price within the last six months, please contact us online with complete pictures of the defect and scanned copy of the invoice.
  • Tobacco Masters reserves the right to determine between defective product and wear-and-tear / misuse and will accordingly process your claim.
  • It takes 15 days to process the claim, if your claim is approved you will be notified via email to courier the product(s) to The Brand Phenomena.
  • After receipt of the product(s), the replacement product will be shipped within 7 working days depending upon its availability.We do not replace products that have been replaced from a previous defective claim.